At Hampton Holistic Center we wish everyone to have a positive and rewarding experience. Bearing that in mind, we've established a few guidelines to ensure that both you and our staff are treated with fairness and respect. If you have any questions regarding our policies, please contact Rebekah by calling or texting 412-486-1829.
We truly believe that our services are an important part of a healthy lifestyle. To that end, we encourage you to prioritize your appointments. If you do need to cancel, we ask that you give us at least 24-hour's notice so we can offer that time slot to another client. Please note that appointments canceled with less than 24-hour's notice will incur a $25 cancellation fee (the cancellation fee is only $10 for members of the Frequent Massage Program).
You can cancel or reschedule directly from your appointment confirmation or reminder email. You can also call or text 412-486-1829.
We understand that life happens...traffic...accidents...sick kids... etc. If you happen to be running late, please let us know ASAP by calling 412-486-1829. Depending on the schedule, we may or may not be able to give you the full appointment time. Out of respect for your therapist/coach's time, however, payment in full is still expected at the conclusion of the service. If a therapist or coach is running late, you will receive your full time if it fits into your schedule or you will be compensated for that time with a gift certificate for use at your next appointment.
Again we understand that life happens, but please call us at 412-486-1829. If you fail to show up for your appointment without letting us know, you will be considered a "no show" and you will be invoiced via Square for the $35 no-show fee. If you've had more than two "no shows", you may be asked to prepay for subsequent appointments.